Return Policy

Our Commitment to Quality

At Designsmalldesig, we stand behind the quality of our repair services. Your satisfaction is our priority, and we are committed to ensuring that all repairs meet the highest standards of workmanship.

Service Guarantee

All repair services performed by Designsmalldesig come with a service guarantee that covers the work completed and parts installed during the repair.

Guarantee Period

• Standard repairs: 90 days from completion date
• Major repairs and restorations: 180 days from completion date
• Parts replacement: Warranty period as specified by manufacturer

What Is Covered

Our guarantee covers:

• Workmanship related to the specific repair performed
• Parts and materials installed during the repair service
• Functionality issues directly related to our repair work
• Defects in materials supplied by us

What Is Not Covered

The following situations are not covered by our guarantee:

• Damage resulting from misuse, abuse, or accidents after repair
• Normal wear and tear
• Issues unrelated to the repair work performed
• Damage caused by unauthorized modifications or repairs by others
• Environmental damage including water, fire, or electrical surges
• Pre-existing conditions not addressed in the original repair

Making a Claim

If you experience issues with a repair covered under our guarantee:

1. Contact us within the guarantee period via phone or email
2. Provide your original repair invoice or reference number
3. Describe the issue you are experiencing in detail
4. Bring the item back to our workshop for assessment

Assessment Process

Upon receiving your claim:

• We will inspect the item to determine if the issue is covered under guarantee
• If covered, we will repair the issue at no additional charge
• If not covered, we will provide a quote for additional repair work
• Assessment typically takes 1-3 business days

Refund Policy

In cases where we cannot successfully complete a repair:

• If the issue is determined to be unrepairable before work begins, diagnostic fees may apply
• If a repair cannot be completed after work has started, we will discuss options including partial refunds
• Refund requests must be made within 14 days of service completion
• Refunds are processed within 14 business days of approval

Customer Satisfaction

If you are not satisfied with our service, please contact us immediately. We are committed to working with you to resolve any concerns and ensure you are happy with the repair.

Limitations

Our liability under this guarantee is limited to the cost of the original repair service. We are not liable for any consequential or incidental damages.

Non-Warranty Repairs

For repairs performed outside the guarantee period, we offer competitive rates for follow-up work and continue to prioritize quality in all services.

Environmental Considerations

As part of our commitment to sustainability, we encourage customers to maintain repaired items properly to extend their lifespan and reduce environmental impact.

Contact Us

For questions about our return policy or to make a guarantee claim:

• By email: info@designsmalldesig.world
• By phone: +448006446227
• By mail: Meridien House, 69-71 Clarendon Rd, Watford WD17 1DS, UK

Policy Updates

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes indicates acceptance of the modified policy.